Reservation Payout Assurance Benefit

The Problems We're Solving

• High Convention Costs: Hotel rooms near convention centers can be expensive, putting attendance out of reach for many people who would otherwise participate.
• Payment Awkwardness: Traditional room-sharing arrangements require trust and uncomfortable money conversations. Who pays what? When? How do you handle cancellations?
• Scams and Fraud: Without proper verification systems, both Room Captains and Guests are vulnerable to bad actors who take money without delivering, or occupy rooms without paying.
• Lack of Structure: Finding roommates through social media or forums is disorganized and risky, with no accountability or recourse if something goes wrong.

All payments are processed securely through Stripe Connect, with funds settling in the Room Captain's account within 24 hours. CrashWith does not hold any user funds . The result is a transparent, fair system that leaves wiggle room for emergencies, your payouts reliable, and your peace of mind intact.

If you have any questions or concerns about the Reservation Payout Assurance, please contact us at support@crashwith.com.

Frequently Asked Questions

• Q: Can I choose not to use the Reservation Payout Assurance?

  A: Yes. The Reservation Payout Assurance is optional. Equivalently, transacting using CrashWith is optional. If the payment is done via CrashWith, the Reservation Payout Assurance is automatically applied and activated. The Reservation Payout Assurance is for the Room Captains and Room Guests who want the peace of mind that the Reservation Payout Assurance Benefit provides.

  If you don't want to use the Reservation Payout Assurance, there really is no incentive to transact using CrashWith. Venmo, PayPal, and Cash App are all options that are available to you.

• Q: How do I get the Reservation Payout Assurance?

  A: The Reservation Payout Assurance is automatically applied and activated when the Guest pays for the space(s) from the Room Captain's listing using CrashWith's payment flow.

• Q: How do I request a refund if I get sick, have a family emergency, etc and can no longer attend the event?
  A: Send an email to support@crashwith.com and include the following information:

  • State somewhere in the email that you are requesting a refund under the Reservation Payout Assurance Benefit.
  • The name of the Room Captain
  • The name of the Guest
  • The reason for the cancellation
• Q: How long does it take to get the refund?

  A: The refund is typically processed within 24 hours of the Guest cancelling the reservation. However, it may take longer depending on the payment method used.

• Q: How will the refund be processed?

  A: The refund will be processed via the payment method used by the Guest.