Reservation Payout Assurance Benefit
Reservation Payout Assurance — Confidence for Every Stay
TL;DR: If a Guest needs to cancel late, they can still back out of the reservation. They'll receive a refund of the room listing price (minus the platform fee) — and the Room Captain keeps the payout they've already received.
The Problems We're Solving
- Scams and Fraud: Without proper verification systems, both Room Captains and Guests are vulnerable to bad actors who take money without delivering, or occupy rooms without paying.
- High Convention Costs: Hotel rooms near convention centers can be expensive, putting attendance out of reach for many people who would otherwise participate.
- Payment Awkwardness: Traditional room-sharing arrangements require trust and uncomfortable money conversations. Who pays what? When? How do you handle cancellations?
- Lack of Structure: Finding roommates through social media or forums is disorganized and risky, with no accountability or recourse if something goes wrong.
An Explanation of the Reservation Payout Assurance Benefit
The Guest pays the Room Captain using CrashWith
Room Guest Pays
Listing price plus a 22% platform fee.
Room Captain Receives
Listing Price minus a 10% platform fee.
Example: The Room Captain lists a space for $100.
- The Guest Will Pay $122. $22 goes to CrashWith as a Platform Fee.
- The Room Captain will receive $90. $10 goes to CrashWith as a Platform Fee.
In the example case above with the $100 listing, $32 goes to CrashWith. This money is used to fund the Reservation Payout Assurance benefit.
Paying through CrashWith automatically activates the Reservation Payout Assurance benefit for both Guest and Room Captain.
When the Guest needs to back out
If the Room Guest gets sick or experiences some other emergency that prevents them from going to the event, they may submit a request for reimbursement to CrashWith.
CrashWith, at its liberal discretion, will reimburse the Room Guest for the listing price.
Following the example above:
- The Room Guest paid $122 for the $100 listing.
- They are eligible to receive a $100 reimbursement. The $22 platform fee is not returned.
And the best part...
The Room Captain keeps the money they've already received.
What are valid reasons a Room Guest can state for requesting a reimbursement?
Basically any reason that's preventing the Room Guest from attending the event they've probably been planning to go to for months.
Deliberate fraud is pretty much the only reason a reimbursement request would be denied. We know scammers will probably hit our platform at some point and try to scheme some money from us. CrashWith has some controls in place to limit the fraud that will inevitably happen, and will use its discretion in this reimbursement benefit to deny fraudulent requests it detects.
CrashWith will assume good faith in all reimbursement requests. We will pay a few fraudulent requests if it means serving the convention community as a whole.
All payments are processed securely through Stripe Connect, with funds settling in the Room Captain's account within 24 hours. CrashWith does not hold any user funds . The result is a transparent, fair system that leaves wiggle room for emergencies, your payouts reliable, and your peace of mind intact.
If you have any questions or concerns about the Reservation Payout Assurance, please contact us at support@crashwith.com.
Frequently Asked Questions
- Q: Can I choose not to use the Reservation Payout Assurance?
A: Yes. The Reservation Payout Assurance is optional. Equivalently, transacting using CrashWith is optional. If the payment is done via CrashWith, the Reservation Payout Assurance is automatically applied and activated. The Reservation Payout Assurance is for the Room Captains and Room Guests who want the peace of mind that the Reservation Payout Assurance Benefit provides.
If you don't want to use the Reservation Payout Assurance, there really is no incentive to transact using CrashWith. Venmo, PayPal, and Cash App are all options that are available to you.
- Q: How do I get the Reservation Payout Assurance?
A: The Reservation Payout Assurance is automatically applied and activated when the Guest pays for the space(s) from the Room Captain's listing using CrashWith's payment flow.
- Q: How do I request a refund if I get sick, have a family emergency, etc and can no longer attend the event?A: Send an email to support@crashwith.com and include the following information:
- State somewhere in the email that you are requesting a refund under the Reservation Payout Assurance Benefit.
- The name of the Room Captain
- The name of the Guest
- The reason for the cancellation
- Q: How long does it take to get the refund?
A: The refund is typically processed within 24 hours of the Guest cancelling the reservation. However, it may take longer depending on the payment method used.
- Q: How will the refund be processed?
A: The refund will be processed via the payment method used by the Guest.
